Support

🛠️ Support & Contact Page – Grayscale Media LLC

Have a question or need help with your account? Our support team is here to help — fast, friendly, and fair.

📞 Support Contact Info

Email: derek@grayscale-media.com

Phone: 435-862-6917

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM MST

Website Contact Form: www.grayscale-media.com/contact

💸 Refund & Dispute Policy

We stand behind our work and offer a 14-day refund window for both one-time and ongoing services.

If you’re ever unhappy with your results, please reach out. We’ll review your concerns and issue a full or partial refund depending on how much work was completed.

If you're thinking about filing a dispute, we ask that you contact us first — most issues can be resolved quickly, without needing to escalate.

🔄 Cancellations

You may cancel monthly services at any time. To ensure no future charges, we ask for notice at least 7 days before your next billing date.